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I just visited the bank in Eureka MO I had 3 checks for deposit made out to my son Who we lost in the military the clerk and the manager told me the legal dept told them I needed a document of testromentery that is only required when the deceased has a will I have a letter of administration from a judge that is required when the deceased does not have a will Which I explained to them was my sons case They refused to deposit the checks even told them to put them on hold
My Name is Ronald M Jezierski And RJE inc check my accounts I have been with you over 50yrs And my other son Jeffrey I called my lawyer and he said you legal dept was wrong The only thing I want is a apology from that clerk and manager email bp269@***.net This is my first complaint in over 50yrs
Reason of review: i already ent it.
Monetary Loss: $11.
Preferred solution: an apology.
Commerce Bank Pros: Good service until today.