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Commerce Bank in Town And Country, Missouri - Customer Service

This was my bank for over twenty years. They have changed and apparently no longer need customers. VERY SAD that nobody matters in this day and time. Commerce Bank Zero stars.
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Review
#1414843 Review #1414843 is a subjective opinion of poster.
Product
Commerce Bank Checking Account
1.0
Details
Last summer I tried to deposit $1000.00 (10 one hundred dollar bills) at the drive-up ATM at the Crestwood branch on Watson Road. It was a rainy/windy night. After inserting the money, the machine rejected two of the bills. Before I knew it, the machine shot the bills...
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Review
#1414555 Review #1414555 is a subjective opinion of poster.
Service
Commerce Bank Manager
Cons
  • Faulty atm - lousy customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
A senior level manager (not the branch mgr) to respond to my complaint.
Tags
  • Customer Exploitation

Commerce Bank - Poor customer service

I had some issues with a hotel while out of town and I continuesly received overdraft fees. The customer care supervisor was so rude and disrespectful! I feel all of my overdraft fees should be returned since the hotel admitted their fault!
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Review
#1407895 Review #1407895 is a subjective opinion of poster.
Service
Commerce Bank Customer Care
Reason of review
Problems with payment

Commerce Bank in Springfield, Missouri - Nightmare

1.0
Details
I am on my fourth debit card in less than a year. Multiple charges on my account that i did not make. There fraud protection is a joke! I will find another bank monday!
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Review
#1380375 Review #1380375 is a subjective opinion of poster.
Product
Commerce Bank Checking Account

Commerce Bank in Grand Prairie, Texas - Worst bank ever

1.0
Details
They never released the lien on our vehicle or mailed the title after we paid it off. We can't file for a lost title until they mail us a letter saying as much. We've requested this letter numerous times, and they claim it will arrive in 10-15 business days. It never does. So we can't sell this car. Don't get an autoloan through them unless you never plan on selling your vehicle.
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Review
#1378401 Review #1378401 is a subjective opinion of poster.
Service
Commerce Bank Auto Loan
This bank is absolute garbage. I took out an auto loan with them, which I sincerely regret. First, getting set up on auto pay was a massive pain in the *** it took me four months and I had to speak with five different people. Each time I'd submit the information via...
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Review
#1378275 Review #1378275 is a subjective opinion of poster.
Service
Commerce Bank Loan

Commerce Bank in Columbia, Illinois - Bank statement

1.5
Details
Trying to get it on line keep getting charged Computer illiterate told log back on in couple a couple of days so I can mess it up went to my bank they can’t help have to go on line or call which Was useless this not the first time I’ve had problems I’m seriously thinking of going to another bank even if it is a hassle
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Review
#1336250 Review #1336250 is a subjective opinion of poster.

Commerce Bank - I have commerce and let me tell you

I have been with tbem for two years and still someone has got into my checking account and i have changed my card 4 times and someone still has goting into my checking account and now my accout is overdrawn and the bank keeps hiting my account for 37.00 each time someone hits my accout and when they found out that i did not say i did not authorized it they still take out 37.00 for overdraft fees and will not pay it back to me that is ***
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Review
#1305783 Review #1305783 is a subjective opinion of poster.
Product
Commerce Bank Checking Account
Reason of review
Problems with payment
I have been with Commerce Bank for a few years. I had fraudulent charges on my account for a few months. After reporting it to them, they SAID they checked on it and they were not FRAUDULENT. Well that is crap, they are. I am the only one that has access to the card...
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Review
#1261263 Review #1261263 is a subjective opinion of poster.
Product
Commerce Bank Account
Cons
  • Are terrible
Reason of review
Poor customer service
Loss
$350

Commerce Bank in Saint Louis, Missouri - Dormant Fee $16

I haven't used my FREE CHECKING ACCT for a while. I do not monitor it regularly either. Now I have found they have been stealing $16/ month for the past 5 months. Closing out my account immediately! This was theft {{Redacted}}
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Review
#1246306 Review #1246306 is a subjective opinion of poster.
Product
Commerce Bank Checking Account
Reason of review
Problems with payment