Commerce Bank Reviews and Complaints
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Now, I know the title is very dramatic, but I am serious. I used to think the worst bank was Bank of America, but boy was I wrong. The staff at the location is so rude. When I went to close my account, this woman with bad hair stuck in the 80s treated me like a child....
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Review
Reason of review
Bad quality
Loss
$460
Preferred solution
Full refund
Commerce Bank in Saint Louis, Missouri - Website does NOT work
I tried to set up a checking account and when I try to type in my address it keeps deleting it so I am unable to create an account online. Sweet.
Review
This is the letter I sent to Customer Service after a terrible experience with their employees. Hello Customer Service department: I would like to let you know that I went to your branch office located on 3000 W 6th St. Lawrence, Kansas 66049 30 minutes before closing...
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Review
Pros
- Near home
Cons
- Untrained employees to treat clients
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Commerce Bank in Pekin, Illinois - Savings account joke
Opened a small saving account with them two years ago in Pekin, Il. I knew that they weren't paying any interest, but I didn't know that they would hit me with 110.00 in fees in a 2 year period. I have never in my 63 years of life every put money into a savings account and lost money. Unbelievable!! They said it was dormant...
Review
Commerce Bank in Mount Pleasant, South Carolina - Some idiot named Brent
This Brent dude showed up and he seemed to be high on something. He was just lost in what was going on. Poor guy, maybe he is just as dumb as a box of rocks.
Review
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Let the company propose a solution
Commerce Bank in Saint Louis, Missouri - The epitome of Company service, Not CUSTOMER SERVICE!!!
They do everything humanly possible to make their clients lives MISERABLE. Too many examples to list. In the words of the GREATEST US PRESIDENT of ALL TIME, COMMERCE BANK, YOU'RE FIRED!!!!
Review
Commerce Bank - No customer loyalty or shread of decentcy
I made an error during my online banking. It wouldn't have happened had they not kept timing me out while I was doing bill pay. It cleared everything . I would have to put in the bill payments again. so my house payment ended up going in 3 days before my check. I called them frantically. there was nothing they could do. It ended up costing over $300 in service charge for overdrafts on debit purchases for like six and seven dollars. I had been a customer for 30 years. they told me it was because I had overdraft protection. I told him I did not want it. They told me that they were doing me a favor, they didn't have to cover overdrafts but it's not a favor if the service charges are more than the overdrafts.
Review
Service
Commerce Bank Online Banking
Pros
- Convenient
Cons
- Elitists attitude
Reason of review
Excessive charges for an obvious mistake. Lining there pockets with a senior's error.
Loss
$300
Preferred solution
Price reduction
I applied for their credit card under the premise I would receive $150.00 for charging $1000.00 on card during first 90 days. I called them 1 and 1/2 months after opening account the account and they told me I had reached my goal. I was told10,000 pts would be added to...
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Review
Reason of review
Poor customer service
Loss
$150
Preferred solution
pay me the $150.00 i am owed
Ive been a commerce customer for 10 years and for many years i had no issues for the most part. Someone stole 300 dollars from my account once and they didnt notice or even notify me. Im lucky i caught it myself. More recently, they closed my account without telling me...
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Review
Product
Commerce Bank Account
Reason of review
Poor customer service
Commerce Bank in Peoria City, Illinois - Terrible. Still on the phone with customer service after 30 min.
Terrible. Still on the phone with customer service, she put me "shortly" on hold , 30 minutes now still waiting (phone on speaker and I am doing what I have to do). So if you like waiting on the phone use this bank.
Review
Reason of review
Poor customer service
Loss
$100
Commerce Bank in Arnold, Missouri - Awful customer service
They put holds on deposits then charge you bounce check fees. Aside from which can’t ever reach anyone at the Arnold MO branch to speak with and the drive up teller lines are ver five minutes each visit
Review
Product
Commerce Bank Check Deposit
Cons
- Charged without my consent
- Lack of online options
- Bogus fees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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Sounds like commerce bank!