Saint Louis, Missouri
Not resolved
1.5
Details
0 comments

Commerce changes the time stamp of transactions so they can collect overdraft fees even if your account doesn't overdraft. Take screen shots of everything!!!

They will with hold things from appearing in your account if your account is low and wait till post them when they see they will overdraw... without ever hitting the 'pending transactions' section. Many things go straight to 'posted' transactions when they see fit. It's common practice for banks to re-order transactions (i.e.

big ones first) to collect higher fees; however this is the only bank that has the guts to change the time stamp on their online banking. #lawsuit

Product or Service Mentioned: Commerce Bank Online Banking.

Reason of review: Poor customer service.

Monetary Loss: $360.

Preferred solution: Full refund.

Commerce Bank Pros: Checks immediately made available.

Commerce Bank Cons: Bogus fees.

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