"Unfriendly banking policies and uncaring staff"
I travelled abroad, so was late paying the credit card. They charged a late fees on my account. Since it was my first time paying late, I called customer service in hope they would waive the late fee. My request is denied. When I asked for a reason, the representative told me that they will only excuse customers who pay late for very first time. I then asked why my late fee was not waived since it was also first time of me paying late? She idled for a while and vaguely replied "maybe you have not been using the card actively or as often, so we cannot excuse you!" She even declined my request to speak to a supevisor. Horrible experience!!!!
Product or Service Mentioned: Commerce Bank Credit Card.