Product: Commerce Bank Auto Loan Clear all filters (5 of 5 reviews match)
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Commerce Bank - Customer service

2.6
Details
Called in regards to my account spoke with someone by the name of ryan beckwith hands down the rudest representative i have spoken with an i have been with them for years i have filed a complaint hoping something is done about it but not holding my breath on it. People like that really can damage a company name.
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#1454515 Review #1454515 is a subjective opinion of poster.
Service
Commerce Bank Auto Loan

Commerce Bank in Grand Prairie, Texas - Worst bank ever

1.0
Details
They never released the lien on our vehicle or mailed the title after we paid it off. We can't file for a lost title until they mail us a letter saying as much. We've requested this letter numerous times, and they claim it will arrive in 10-15 business days. It never does. So we can't sell this car. Don't get an autoloan through them unless you never plan on selling your vehicle.
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Review
#1378401 Review #1378401 is a subjective opinion of poster.
Service
Commerce Bank Auto Loan
1.0
Details

Update by user Feb 12, 2018

Commerce Removed negative remarks

Original review posted by user Feb 05, 2018

We made the mistake of taking out a 10 year loan with commerce for an RV of course 10 years ago we were both working now we are both retired and senior citizens that have made every payment for 10 years and in doing so provided commerce bank with a load of money on...
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Resolved
Review
#1183541 Review #1183541 is a subjective opinion of poster.
Service
Commerce Bank Auto Loan
Reason of review
Problems with payment
95 fee (tried several times to no avail, even called for assistance and they were unable to figure out why it wasn't working) 4) Set up automated payments, which of course will not go into affect immediately. Oh, and by the way, you have to fill out a form and mail it...
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Review
#1070074 Review #1070074 is a subjective opinion of poster.
Service
Commerce Bank Auto Loan
Cons
  • Lack of online options
Reason of review
Bad quality
Preferred solution
Allow payments to be made online at no charge
We recently purchased a vehicle and the loan is through Commerce Bank, having purchased other cars over the years I expected that I could log in online to make a payment. NOPE! Not possible. Is it 1994 or 2016? This is a joke, right? What bank in 2016 can't you make...
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2 comments
Anonymous
#1206747

Loved it review...haha haha..definitely closing my account with these hikers...thanks ...

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Review
#905239 Review #905239 is a subjective opinion of poster.
Service
Commerce Bank Auto Loan
Reason of review
Poor customer service

Contact Commerce Bank Customer Service

Website:
www.commercebank.com
Mailing Address:
922 Walnut St
Kansas City, Missouri 64106
United States
Phone:
(800) 453-2265
All Commerce Bank Contacts

Commerce Bank Reviews

  1. 34 reviews
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  3. 4 reviews
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  5. 0 reviews
Commerce Bank reviews