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Commerce Bank - Dissatisfaction

1.0
Details
I can't wait to cancel this card that I have had since 1977!! The computer will not take my routing number on a different account of mine and I was transferred over to someone in loan department who was very rude and implied I did not know where the routing number was on my checking account. She turned me over to the credit card department who said it would cost me $15 for her to process it. Both were very rude even after I told them I have Multiple Sclerosis and am very slow at putting numbers in but do manage most of the time. No consideration given!!!! If you can't get it to take the numbers or if you are slow then it will cost you!!! Boy!!! At least Discover treats a customer with dignity and respect!!! A few more months and I am out of here!!! Amy A. Powell
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Review
#1044909 Review #1044909 is a subjective opinion of poster.
Reason of review
Poor customer service

Commerce Bank - Review in Banks category

I called customer service to find out the delay on my new card. I found out that theres a security watch on my card and that i had to be transferred to security. When they transferred me i spoke to a woman named Stephanie whom was very rude, had the worst attitude and refused to give me the contact number that i needed to resolve the situation unless i answered the question about my personal information. I truly thought this was crazy and she was crazy.
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Review
#1024478 Review #1024478 is a subjective opinion of poster.
Reason of review
Poor customer service

Commerce Bank = Coerce Bank

This bank is a total joke. They manipulate funds to force their outrageous overdraft fees. Save yourself. Do not bank @ Coerce Bank. Even if you go in to a branch and close the bank they tell you your account will remain open for a period of 30 days. This is just them hoping there will be some miscellaneous transactions you will forget about while your account sits at a $0 balance so they can nail you with overdraft fees. This bank must be run by relatives of Bernie Madoff. Avoid Coerce Bank at all costs. They need to drop the two M's in their title. What a total joke.
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Review
#1017775 Review #1017775 is a subjective opinion of poster.
Product
Commerce Bank Account
Reason of review
Problems with payment
1.2
Details
About two months ago the Commerce website advised that I would need new login info by February 1. I tried that link several times over the next few weeks to update access but repeatedly got an error message. I tried calling the "help" number but was on hold for 15-20...
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Review
#1009899 Review #1009899 is a subjective opinion of poster.
Product
Commerce Bank Website
Cons
  • Online credit card access
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Commerce Bank - Incompetence right up to Vice President - Manager

1.0
Details
My husband and I have accounts with Commerce Bank, in addition to our son having an account. On 1/27/17 & 2/3/17, my husband's deposit was credited to our son's account. They do not have the same exact name, no junior. The 2/3/17 error was corrected on 2/6/17, but we were unaware of additional deposit error. A teller at two locations had printed deposit slips with our names, but wrong account number. I went in person to the Fenton location yesterday and met with the Vice President/Manager & she didn't bother to even look at our son's account when our account was showing a very small balance. She advised me that the original mistake on the bank's part had been rectified. I found the additional incorrect deposit once at home and spoke to Commerce Bank in Kansas City which took the wrong deposit off of our son's account and put on ours. Now, I see today that there was a service charge for doing this charged out on our son's account. Really, their mistake again & we are charged for it. Making a complaint with the BBB and a formal complaint with Commerce Bank's Headquarters in St. Louis. Will be closing our accounts as soon as possible. These mistakes are security breaches, tellers improperly trained, lack of management empathy, money mis-management which have led to our complete distrust of Commerce Bankers. Holly B. Benedick Fenton, MO
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Review
#1006601 Review #1006601 is a subjective opinion of poster.
Product
Commerce Bank Deposit
Reason of review
Poor customer service

Commerce Bank NA, no commerce with this unfriendly organization.

1.0
Details
I am a sales and service professional. In the course of waiting on one of my customers, and with my customer present and with his blessing and consent, I needed to contact commerce bank in order to verify some customer information. I called the number posted on their website and their phone recording said to press zero if I need an operator. I did so and connected to a woman to him I told him I needed specific information. She placed me on hold where I was able to hear a loop recording over and over. Keep in mind I'm in my work day and my customer has limited time. After 15 minutes on hold, my customers patience was wearing thin, but he understood that it was his bank and not our business that was aggravating him. I hung up and called back. This time I got a snotty young lady to whom I explain the situation. I got the feeling she could've cared less. I saw a mental picture of her sitting there doing her nails and talking on the phone. I explained to her that it was her customer that was in my business needing her help and she explained to me that all she could do is put me back into where I had been. I requested a manager and she said they don't do what you're asking all I can do is put you back in ***. There are no other numbers to get a hold of these people, and my customer was so aggravated that he is now planning on going to his bank tomorrow and withdrawing his hundreds of thousands of dollars he has in savings and moving to another bank. I know exactly what commerce Bank is doing, they likely have one person answering all the phones for the St. Louis area because they want us to use the Internet. But the task I had to complete required that I talk to a person. I don't appreciate, and my customers certainly don't appreciate having to wait for someone to do something as simple as pick up a phone and provide the answer to a quick question. Businesses that operate this way have no respect for other people's time. Well I can assure you you I will never ever darken the doors of the commerce bank or use any credits device that they sponsor.
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Review
#970401 Review #970401 is a subjective opinion of poster.
Service
Commerce Bank Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I had business at City hall and went to the bank to get some cash. I realized the lobby was not open after I parked. I used the ATM, walked across the street and returned to my truck. I noticed that commerce had called to have my truck ticketed. I went inside to ask if...
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Review
#945170 Review #945170 is a subjective opinion of poster.
Reason of review
Poor customer service

Commerce Bank in Kansas City, Missouri - Online Banking has lots of issues

The online banking system is unreliable. Today cannot get the bill paying screen to open, it cannot connect. The screen opens but does not connect. Does not matter if I use Chrome or Edge. In general their screens to not work properly with Chrome. When you email them with issues they are ignored and never fixed. About ready to switch banks. When online banking is unreliable that is a deal breaker. Have been with them over 20 years and ready to leave. It will probably start working in a few days but that does not help me now. This appears to be a regular problem with Commerce Bank.
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Review
#929184 Review #929184 is a subjective opinion of poster.
Service
Commerce Bank Online Banking
Reason of review
Bad quality
We have never had an account with this bank, and now I know why... We recently purchased a vehicle and the loan is through Commerce Bank, having purchased other cars over the years I expected that I could log in online to make a payment. NOPE! Not possible. Is it 1994...
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2 comments
Anonymous
#1206747

Loved it review...haha haha..definitely closing my account with these hikers...thanks ...

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Review
#905239 Review #905239 is a subjective opinion of poster.
Service
Commerce Bank Auto Loan
Reason of review
Poor customer service

Commerce Bank Manager Review

I was at Commerce bank on Rainbow boulevard to cash a check like I always do when I made a question to the lady that was tgere she started yelling at me she had a really bad attitude I dont know how she is the manager her name is Berenice Zamora
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Review
#903937 Review #903937 is a subjective opinion of poster.
Service
Commerce Bank Manager
Reason of review
Poor customer service